Return, Refund & Exchange Policy

Last updated: August 23, 2026

At StreetNinjaz, our products are produced on demand through our global production and fulfillment network. This helps us avoid unnecessary inventory and waste.

Please read this policy carefully before placing an order.

Nothing in this policy limits or excludes any mandatory consumer rights that cannot legally be waived under the laws applicable to your purchase.

1. Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to a production or fulfillment error, please contact us promptly after receiving your order.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the affected product and issue
• Photographs of the packaging or packing slip where relevant

Approved manufacturing or fulfillment issues may qualify for a replacement or refund at no additional cost to you.

Do not return a defective or incorrect product unless you have been specifically instructed to do so.

In many cases, a physical return is not required to resolve a verified production or fulfillment issue.

2. Wrong Size, Wrong Color, Change of Mind, or Buyer's Remorse

Because StreetNinjaz products are produced on demand, we do not voluntarily offer refunds, returns, replacements, or exchanges solely because:

• You ordered the wrong size
• You selected the wrong color or variant
• You changed your mind
• You no longer want the product
• The product does not fit as expected when the item supplied corresponds to the size ordered and the published size information

Please review all product information and size guides carefully before ordering.

This restriction applies only to voluntary returns and does not override any mandatory statutory cancellation, withdrawal, return, refund, or consumer protection rights that apply to your purchase.

3. Exchanges

StreetNinjaz does not offer direct voluntary exchanges for different sizes, colors, designs, or products.

If you would like another size, color, or product, you may place a new order.

Where applicable law gives you a mandatory right to return, replace, cancel, or otherwise obtain a remedy, those statutory rights remain unaffected.

4. Returns Must Be Authorized Where Permitted by Law

Except where applicable law gives you a right to return goods without prior authorization, please do not send products back without first following the return instructions provided for your order.

StreetNinjaz works with multiple production and fulfillment facilities around the world. There is therefore no single universal return address for every order.

The correct return location may depend on:

• The country of delivery
• The product ordered
• The facility that fulfilled the order
• The reason for the return

Where a physical return is required, you will be provided with the applicable return instructions.

A return address may also appear on your original package or packing slip where applicable.

Do not send products to an arbitrary StreetNinjaz or fulfillment facility address.

Products sent to an incorrect address may be delayed, refused, lost, or become impossible to associate with your order.

5. Return Shipping Costs

For verified manufacturing defects, damage, misprints, incorrect items, or other fulfillment errors for which an approved remedy is provided, you will not be charged for an approved replacement.

For voluntary returns that StreetNinjaz exceptionally agrees to accept, the customer is responsible for return shipping costs unless StreetNinjaz expressly agrees otherwise.

Where applicable law gives you a mandatory right of withdrawal or return, responsibility for return shipping costs will be determined according to that law and the information provided to you in connection with your purchase.

We do not voluntarily reimburse original shipping charges unless the refund results from a verified error attributable to the product or fulfillment process.

Mandatory statutory rights remain unaffected.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned because:

• An incorrect or incomplete address was provided
• Delivery could not be completed
• The package was not collected
• The customer refused delivery without a legally valid reason

additional shipping charges may apply before the order can be shipped again.

StreetNinjaz is not responsible for additional costs caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

7. Unclaimed and Returned Shipments

Packages returned to a fulfillment facility may only be stored for a limited period.

If we notify you that a shipment has been returned, you should respond promptly.

Additional shipping charges may apply to reship an unclaimed or incorrectly addressed order.

Where a returned shipment is not claimed within the applicable storage period, it may no longer be available for reshipment.

8. Lost Shipments

If tracking information indicates that your order may have been lost in transit, please contact us.

We will investigate the shipment with the relevant fulfillment and shipping providers.

Where the shipment is confirmed as lost and qualifies for a remedy, an appropriate replacement or refund may be provided.

9. European Union and EEA Consumers

If you are a consumer protected by European Union or other applicable European consumer law, you may have a statutory right to withdraw from an eligible distance purchase within the legally prescribed period, generally 14 days after receiving the goods.

Any mandatory right of withdrawal applicable to your purchase remains unaffected by this policy.

Certain categories of goods may legally be excluded from the right of withdrawal, including certain goods made to the consumer's specifications or clearly personalized. Such an exception will only be relied upon where it legally applies to the particular product and transaction.

If you exercise a statutory right of withdrawal, the product must be handled only to the extent necessary to establish its nature, characteristics, and functioning. Where permitted by law, you may be responsible for diminished value resulting from handling beyond what is necessary for that purpose.

Further statutory information and any required withdrawal procedure will be made available where applicable.

10. Consumers in Other Countries

Consumer protection laws vary by country and region.

You may have mandatory rights relating to cancellation, returns, refunds, warranties, defective products, or online purchases that apply regardless of this policy.

Where mandatory consumer law applicable to your purchase provides greater protection than this policy, the mandatory law will apply.

11. Refunds

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

StreetNinjaz does not control processing times imposed by banks or payment providers.

Shipping charges, customs duties, taxes, and other charges will only be refunded where required by applicable law or where expressly approved as part of the remedy.

12. Customs Duties and Refused International Deliveries

Customers are responsible for complying with applicable import requirements and for paying duties, taxes, or other charges where these are legally payable by the customer and were not collected at checkout.

Refusing a shipment because of customs duties, taxes, or import charges does not automatically entitle the customer to a refund.

Any refund or reshipment in such circumstances will be determined in accordance with applicable law and the circumstances of the order.

13. How to Report a Problem

For damaged, defective, misprinted, incorrect, or potentially lost orders, contact StreetNinjaz and provide all information reasonably required to investigate the issue.

Contact: info@streetninjaz.com

Please include your order number and, where relevant, clear photographs of the product, packaging, shipping label, and/or packing slip.

Do not send products back before reviewing the return instructions applicable to your order, except where applicable law gives you an independent right to do so.

14. Mandatory Consumer Rights

Nothing in this Return, Refund & Exchange Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

If any provision of this policy conflicts with mandatory consumer protection law applicable to your purchase, the mandatory legal requirement will prevail.